Privacy Policy
Dilux Lighting Australia Pty Ltd Last updated: 7th September, 2026
Dilux Lighting Australia Pty Ltd (Dilux, we, us) respects your privacy. This policy explains what personal information we collect through this website, how we use it, and how you can contact us about it. We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
What we collect
When you contact us through this website, we may collect:
Your name, company name, email address and phone number
The details of your enquiry, including any files you attach (such as plans, specifications or project documents)
We also collect limited technical information automatically when you browse the site, such as your IP address, browser type, pages visited and time spent on the site. This is collected through cookies and analytics tools and is not used to personally identify you.
How we use your information
We use the information you provide to:
Respond to your enquiry or quote request
Provide product information, specifications and technical documentation
Communicate with you about your project or order
Improve our website and understand how visitors use it
We do not sell your personal information, and we do not add you to marketing lists without your consent.
How your information is stored
Enquiries submitted through this website are delivered to us by email and stored within our website platform (Squarespace). Squarespace and our analytics provider (Google) may store data on servers located outside Australia, including in the United States. By using this site, you acknowledge that your information may be stored or processed overseas by these providers.
We take reasonable steps to protect the personal information we hold from misuse, loss and unauthorised access. Attached files are only used to assess and respond to your enquiry.
Cookies and analytics
This website uses cookies and Google Analytics to understand how visitors use the site, such as which pages are viewed most often. This information is aggregated and does not identify you personally. You can disable cookies in your browser settings, though some parts of the site may not function as intended.
Disclosure
We only share personal information with third parties where it is necessary to respond to your enquiry or deliver our services (for example, our website and email service providers), or where required by law.
Access and correction
You can request access to the personal information we hold about you, or ask us to correct it, by contacting us at the details below. We will respond within a reasonable time.
Contact us
If you have a question about this policy or how we handle your information, contact:
Dilux Lighting Australia Pty Ltd Email: support@diluxlighting.com.au Perth, Western Australia
Changes to this policy
We may update this policy from time to time. The current version will always be available on this page.
Complaints
If you believe we have mishandled your personal information, please contact us first so we can resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.